Refund policy

Return & Refund Policy

Last updated: September 2026

At Rosyn Golde, we want you to feel confident shopping with us. Because our collections include traditionally fulfilled, supplier-fulfilled, made-to-order, and Rosyn Golde-branded products, return eligibility varies by product type. We've kept our policy as simple and transparent as possible below.

Standard Returns

Eligible items may be returned when a return request is submitted within 7 days of confirmed delivery.

To qualify for a return, merchandise must be:

Unworn, unused, and unwashed
In its original condition
Free from stains, odors, makeup, deodorant, pet hair, or other signs of wear
Returned with original tags and packaging when applicable

Approved returns are issued as Rosyn Golde store credit. Original shipping charges are non-refundable.

At this time, we do not offer direct exchanges. If you'd like a different size, color, or style, you may return an eligible item for store credit and use that credit toward a new purchase.

Final Sale & Non-Returnable Items

For hygiene, safety, customization, or made-to-order reasons, the following items are final sale and cannot be returned for fit, preference, or change of mind:

Beauty and skincare products
Intimates and undergarments
Swimwear
Bodysuits
Jewelry
Personalized or customized products
Print-on-demand and made-to-order merchandise
Clearance merchandise
Items specifically marked Final Sale

Please review product descriptions, sizing information, and size charts carefully before purchasing final-sale or made-to-order merchandise.

Damaged, Defective, or Incorrect Items

If we made a mistake—or your item arrives damaged or defective—we want to make it right.

Please contact us within 7 days of delivery and include:

Your order number
A brief description of the problem
Clear photographs showing the item and the issue

Depending on the item and circumstances, we may provide a replacement, store credit, or refund to the original payment method at no additional cost to you.

You will never be responsible for return shipping when Rosyn Golde or one of our fulfillment partners sent an incorrect, damaged, or defective item.

Please do not discard a damaged or incorrect item until we have responded to your request, as photos or additional information may be required.

How to Start a Return

Please contact us at [CUSTOMER SERVICE EMAIL] with your order number, the item you would like to return, and the reason for your return.

Do not mail a return before receiving return instructions from Rosyn Golde.

Because Rosyn Golde works with multiple fulfillment partners, merchandise may ship from and return to different locations. Items mailed to an incorrect address may not be eligible for credit.

We will provide return instructions for all approved returns.

Return Shipping

For standard eligible returns, return shipping costs are the responsibility of the customer.

Return shipping is covered by Rosyn Golde when an item was received damaged, defective, or incorrect.

We recommend using a trackable shipping method for customer-paid returns. Rosyn Golde cannot be responsible for return packages lost or damaged in transit.